FAQ
Welcome to our Frequently Asked Questions. Here you will find answers to the questions most frequently asked by our customers. If you cannot find the information you are looking for, please do not hesitate to contact us directly.
📦 When will I receive my order?
We prepare each order with care. Delivery times may vary depending on demand and the carrier.
You will receive a confirmation email as soon as your order has been shipped.
🚚 Do you offer order tracking?
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your location.
♻️ Are your products recyclable?
Yes, our boxes are designed with a responsible approach and are 100% recyclable.
We pay particular attention to reducing our environmental impact.
📏 What is the size of the boxes?
Our boxes are designed to be compact and practical, while offering optimal storage capacity.
Precise dimensions are indicated on each product page.
🔄 Can I return an item?
Yes, you have 30 days after receipt to request a return.
Please contact us at contact@jyll.ch before sending any items to obtain instructions.
❌ Can I cancel or change my order?
If your order has not yet been shipped, we will do our best to modify or cancel it.
Contact us quickly at contact@jyll.ch.
📍 Do you deliver internationally?
Currently, we only deliver to Switzerland.
📦 What should I do if my package is damaged?
Contact us immediately with a photo of the product concerned at contact@jyll.ch, and we will find a solution quickly.
📩 How can we contact you?
You can contact us at any time at:
contact@jyll.ch
✨ Why choose JYLL?
Our products are designed to combine design, practicality, and durability.
We create simple, attractive, and responsible solutions for your everyday life.
